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Thank you for visiting Digital Connection.  Listed below are our store policies and disclaimers.  Completion of an on-line order will be considered as acceptance of our terms and conditions.  

    Store Policy on Returns and Service


All products sold by Digital Connection carry implied warranty for a period specified by the manufacturer.  Products that specify no warranty period by the manufacturer is covered by Digital Connection for a period of one (1) year from the date of purchase.

Return Merchandise Authorization ( RMA) number is required for returns.  Please have your sales/invoice number when calling to obtain an RMA.  Non-defective products will not be accepted for return after 30 days.  Defective or non-compatible products will carry the manufacturers implied warranty, and will be subject to return/repair status.  Digital Connection is not responsible for any delays in repair or returns caused by the manufacturer.  Listed below are our return/exchange policy:

  • Customers are responsible for all shipping charges. 
  • All returns are subject to 15% restocking fee, unless specified, and accepted for 30 days from the purchase date.  
  • RMAs are valid for 15 days after issuance.  Failure to return products within the 15 days for return/repairs or within 30 days of invoice date once the RMA is issued will result in the product being returned to the customer.  
  • Returned products damaged in shipment is the responsibility of the customer, and freight insurance is highly recommended on products valued over $100.  Insurance is available from most freight carriers at nominal charge.
  • Returned products must be received in original condition with all contents intact.  Items returned missing  manuals and/or cables or other contents are subject to additional repackaging charges.
  • Products returned damaged or altered physically and no longer in resale condition will be returned to the customer with an written explanation.
  • Digital Connection is not responsible for any implied claims or advertisement conducted by the manufacturer.  
  • Store credit for full amount can be taken in lieu of the restocking fee for 30 days from date of sale.
  • Products arriving damaged will be reported to the shipping company as required, however, processing the claim is always the responsibility of the shipper.  

To return or exchange an item, please contact our tech support at 714-960-9814 during our office hours (M-F 9:00AM-5:30PM PST).  For international customers, please contact us by the e-mail address below for customer service assistance.

Ship return products using courier service with tracking capability as insured freight with the RMA number marked on the box to:

Digital Connection
19744 Beach Blvd., No. 147
Huntington Beach, CA  92648

Phone : 714-960-9814

Although Digital Connection insures all products from damage during shipment, and will request processing from the freight/shipping company upon request, Digital Connection is not responsible for missing freight or damaged products due to mishandling by the freight company.  All information pertaining to the insurer and freight company will be provided upon request. 

For more information on returns and warranty policies, please e-mail us

For technical support on products purchased from Digital Connection, please visit our support page.

    Products listed without prices


When products are displayed in the store but do not contain prices or listed at $0, this signifies that the manufacturer does not allow on-line pricing of the item.  Digital Connection respects and complies to the stringent internet policies of the said manufacturer.  Items of this nature can be priced via e-mail or by calling a sales staff at 1-800-217-2013. 

We reserve the right to refuse a sale at any time for any reason with reason within the confines of consumer law of the State of California.

    Disclaimer


While Digital Connection uses reasonable efforts to include accurate and up-to-date information on this Site, Digital Connection makes no warranties or representations as to its accuracy. Digital Connection assumes no liability or responsibility for any errors or omissions in the content on this Site. All information, texts, graphics, prices, and links and all other contents on the Site are subject to change without notice.

Your use and browsing of the Site are at your risk. Neither Digital Connection nor any other party involved in creating, producing or delivering the Site is liable for any direct, indirect, incidental, consequential or punitive damages arising from your access to, or use of, the Site. Without limiting the foregoing, everything on the Site is provided to you "AS IS" WITHOUT WARRANTY OF ANY KIND, EITHER EXPRESSED OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, OR NON-INFRINGEMENT. Please note that some jurisdictions may not allow the exclusion of implied warranties, so some of the above exclusions may not apply to you.

    Trademarks


All trademarks are properties of its respective owners.

 

 

 
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